Get In Touch

1. Introduction
This Privacy Policy explains how Renaissance Rehab Limited (“we”,”us”,”our”)
collects, uses, discloses, and protects your personal data. We take your privacy
policy seriously and are committed to protecting all your data while ensuring it is
handled in full compliance with the UK GDPR and the Data Protection Act 2018.
If you have any questions about this Privacy Policy, please contact us at:
ICO Security Number: CSN3472933

  • Name: Dr Mohankumar Mariappan
  • Address: 1, Waterford Crescent, Barlaston, Stoke on Trent, Staffordshire,
    ST12 9FD
  • Email: enquiries@renaissancerehab.co.uk
  • Phone: 07981 262909

2. Data Controller
Renaissance Rehab Limited is the Data Controller responsible for processing your
personal data in connection with the services we provide. The company is registered
in England and Wales under registration number 15946889.

3. What Data We Collect
We may collect the following categories of personal data:
1. Personal Identification Information: Name, date of birth, gender, and
contact details (e.g., address, phone number, email).
2. Health Information: Medical history, treatment plans, clinical notes, results,
and other relevant health-related data.
3. Payment Information: Bank details, billing address, and payment history.
4. Communication Data: Correspondence via email, phone, or other
communication methods.
5. Vulnerable People Information: We may hold information relating to
vulnerable people in relation to services provided to such individuals.
6. Technical & Usage Data: Internet protocol (IP) browser details, device ID,
operating system, interaction and usage of our website and services.

4. How We Collect Your Data
We collect your personal data through:

  • Direct interactions: When you fill out online referral forms, attend
    consultations, or provide information via phone or email.
  • Third parties: Healthcare providers or other professionals involved in your
    care, with your consent.
  • Automated technologies: Through our website or online booking systems (if
    applicable).

5. Why We Process Your Data
We process your data for the following purposes:

  • To provide medical consultations and treatment including referrals involving
    other health professionals
  • To maintain accurate medical records.
  • To communicate with you regarding appointments, treatment plans, or follow-ups.
  • To comply with legal and regulatory obligations.
  • To manage contract, payments and invoices.

The legal basis for processing your data includes:

  • Consent: For certain aspects of your data processing.
  • Contractual necessity: To provide you with requested services.
  • Legal obligation: To comply with applicable laws and regulations.
  • Legitimate interests: To deliver and improve our services.

6. Sharing Your Data
We may share your personal data with:

  • Other healthcare professionals or specialists involved in your care, with your
    explicit consent.
  • Regulatory bodies or authorities, if required by law.
  • Service providers (e.g., IT support or payment processors) under strict
    confidentiality agreements.
  • Links to third-party websites that are provided by the Renaissance Rehab
    Limited are not covered by this privacy policy.

 

We use Google Analytics and Tracking Data to understand website visitor
activity and your visit will be tracked anonymously.
We will not sell, rent, or trade your personal data to third parties.

7. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined
in this policy, including to comply with legal, regulatory, accounting or reporting
obligations. Health records are typically retained for at least eight years after the
conclusion of treatment, or longer if required by law.

8. Data Security
We implement appropriate technical and organisational measures to protect your
personal data from unauthorised access, alteration, disclosure, or destruction. This
includes secure storage systems, encryption, and regular data audits. We have
established procedures to address suspected personal data breaches and will notify
you, as well as any applicable regulator, when legally required to do so.
Cookies: For more information about the cookies, we use and how to change your
cookie preferences, please see our cookie policy.

9. Your Rights
Under the UK GDPR, you have the following rights regarding your personal data:
1. Access: Request a copy of the personal data we hold about you.
2. Correction: Request corrections to inaccurate or incomplete data.
3. Erasure: Request deletion of your personal data, where applicable.
4. Restriction: Request limitations on how we process your data.
5. Data Portability: Request transfer of your data to another provider.
6. Objection: Object to processing based on legitimate interests.
7. Withdrawal of Consent: Withdraw consent at any time, where applicable.
To exercise these rights, please contact us using the details provided above.

10. Complaints
If you have concerns about how we handle your personal data, you can contact us
directly. You also have the right to lodge a complaint with the Information
Commissioner’s Office (ICO):

  • Website: https://ico.org.uk

11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on
our website (if applicable) and will take effect from the date of publication.

12. Contact Us
For any questions or concerns regarding this Privacy Policy, please contact us at:

  • Name: Dr Mohankumar Mariappan
  • Email: enquiries@renaissancerehab.co.uk
  • Phone: 07981 262909